Refund and Returns Policy

Refund and Return Policy

Last Updated: November 24, 2024

Thank you for shopping at Kitchen. We strive to provide the best products and customer service. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Return Policy carefully.

1. Returns

We accept returns for most products within 10 days from the date of delivery, with the following conditions:

• Eligibility for Return: To be eligible for a return, the product must be unused, in its original condition, and in its original packaging. Perishable items such as fresh fruits, vegetables, and spices are not eligible for return unless there is a clear defect or issue with the product.
• Non-returnable Items: Due to hygiene and safety concerns, some items, including fresh produce, spices, and opened or used products, cannot be returned.

2. Refunds

If your return is accepted, we will process your refund. Here’s how the refund process works:

• Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.
• Partial Refunds: If an item is returned in a used or damaged condition, we may offer a partial refund depending on the condition of the product.
• Shipping Costs: Shipping costs are non-refundable, and the customer will be responsible for the return shipping unless the product was defective or an error was made on our part.

3. How to Request a Return or Refund

If you would like to return a product, please follow these steps:

1. Contact Us: Email us at dropfailure7@gmail.com with your order number, product details, and reason for the return.
2. Return Authorization: We will review your request and provide you with return instructions, including the return address (if applicable).
3. Return Shipping: You will need to ship the item back to us within 7 days from receiving the return authorization. Please ensure the product is in its original, unused condition and packaging.
4. Inspection and Processing: Once we receive the returned product, we will inspect it to verify its condition. If everything meets our return criteria, we will process your refund.

4. Exchanges

We do not offer direct exchanges at this time. If you would like a different product, please return the original item for a refund and place a new order for the desired item.

5. Damaged or Defective Items

If you receive a product that is damaged or defective, please contact us immediately at dropfailure7@gmail.com. We will guide you through the process of returning the item and issuing a full refund or sending you a replacement product at no additional cost.

6. Order Cancellation

If you wish to cancel an order, please contact us within 24 hours of placing the order. Once an order is processed and shipped, it cannot be canceled.

7. Customer Responsibility

• Accurate Information: Please ensure that the information provided during checkout (e.g., shipping address) is correct. We are not responsible for errors caused by incorrect information provided by the customer.
• Return Shipping Costs: Unless the return is due to an error on our part, customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for returns over a certain value, as we cannot guarantee that we will receive the returned item.

8. Contact Us

If you have any questions regarding our Return and Refund Policy or need assistance with your return or refund request, please contact us:

• Email: dropfailure7@gmail.com